* Hint: If this video becomes  fuzzy or unclear, please just switch to HD mode.

* Hint: Please note that this  Java Script  was created for a version 8.5x Cisco Contact Center Express

* Hint:Click on the link below  to download a copy of the script. 


This  blog entry is created based on  an interesting case that was assigned to me a few months back:  A client called in and requested that he wanted to be able to divert international calls to a particular number that was maned by a  specialized team of agents while  all other calls divert to another team of agents.   The solution was very interesting  as can be seen from the Video clip below.   However, for the purpose  of this blog, I have created a script that separates  callers with a London caller-ID from all other callers since the methodology is the same.