Category: Videos

* Hint: If this video becomes  fuzzy or unclear, please just switch to HD mode.

* Hint:Please note that some of the screenshots and outputs in this post have been recreated in a lab

* Hint: Please click on the pictures in order to maximize them

As we  know, the problem of one-way audio is very popular in the word of  IP telephony and when it occurs, everyone thinks its the telephony system that’s got a problem. However, 90% of the time, it’s the underlying network that’s causing the problem.   This video entry is geared towards providing a method for determining whether the phones in a a call are actually sending audio packets when users are complaining of one-way audio or no audio at all.

If you are visiting for the first time then I would like to say welcome to Voice Initiate. It is a place where experiences are shared and discussed.  As we all know, working in technology is all about being introduced to new things on an almost daily basis. For me, it’s like being in a perpetual state of initiation.

If you are reading this blog then I’m sure you can relate when I say that I came into the IP telephony world not knowing that I would have to learn programming too, but working on Contact Centers dictates  that  you must- so retreat was never an option. . . it’s an endless battle but we love it anyway.

This blog is an account of the joys and challenges faced by a Unified Communications NOC Engineer. This is a  place where both failure and success is discussed openly.

Advice and contributions are always welcomed.  My hope is that this blogs brings a sense of thrill to fellow bloggers and initiates alike and a sense of nostalgia to those that have seen the joys and challenges that we now speak of .


%d bloggers like this: