Hint: You are unlikely to encounter this problem if  your CWMS(s) is using a Certificate that was issued by a Trusted Public Certificate Authority.

Hint: This solution is for those using  automatically generated ‘ self-signed certificates’

This  blog is more or less  another brick wall that I hit while I was playing with Cisco Webex Meeting Server in my lab. I decided to to write this blog because I noticed that Certificate problems can actually generate misleading error messages which can direct one’s investigation in the wrong direction.

While I was trying to  get the webex app on my iphone 4 to sign into CWMS , I spotted  two different error messages: one was very misleading and the other was not.

Anyway, the following are  the error messages to look out for  along with the  solution:

First error message:

::::::::::::::::::::::::::::::::::::

Error  code 100003  Network is down  or Cisco  Webex site url incorrect  or Site’s cert is invalid. Try again or check your account information

Second  error message:

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unable to sign in:  The email or password that you typed  is incorrect

For the second error message, you will see a screenshot similar to the one below:

 IMG_0042[1]

 Solution:

::::::::::::::::::::::::::::::::::::::::::::

Log into the webex (CWMS) administration site and:

1)      Click on settings

2)      Select the iOS Webex application check-box

3)      Select save.

one

4)      Whilst still on the settings page,

5)      Select the ‘ security’

6)      Click ‘ export SSL certificate’

two

7)      After downloading the certificate which was in ‘ .pem’ format, I emailed it to myself.

8)      Using the iPhone, I logged into my outlook web-access page  and opened the e-mail that I emailed to myself.

9)      I tapped on the attachment and held it down on it until the menu below opened.

IMG_0045[1]

10)   I then selected ‘ open in a new page’

11)   The page will automatically load the ‘ install profile ‘ page and it will look similar to the screenshot below . once you get there, simply click the install button to install the certificate.

IMG_0046[1]

12)    You will then see the warning below . once you see it, simply click the install button

IMG_0048[1]

13)   After this, you can now  go to the webex meeting app on your iPhone or iPad and open it . Select  ‘ sign in through your corporate website’   as can be seen below and then click the ‘next’ button.

IMG_0060[1]

14)   Enter your site details and select next

IMG_0061[1]

15)   On the next page, enter your username and password as can be seen below

IMG_0063[1]

17)   If done correctly, you will then see  screenshots similar to the ones below

IMG_0050[1]

IMG_0054[1]

IMG_0059[1]

I have a feeling this will be useful to someone.

Cheers

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